Allgemeine Geschäftsbedingungen (AGB)
These Terms of Service govern the use of services provided by Petra Capin, Pantzergasse 10/20, 1190 Vienna, Austria ("Provider", "I", "me", "my") via the website petracapin.com ("Website"). By booking or engaging with any services, you ("Client", "you") agree to these terms.
I provide mentorship, education, and content creation services focused on holistic wellbeing, mindset, and sustainable performance, as described on the Website. Key offerings include:
The Wellbeing Blueprint Session
A 90-minute 1:1 strategy session resulting in a personalized action plan PDF.
The Signature Mentorship
A 3-month 1:1 guidance program including bi-weekly sessions, access to a knowledge library, and asynchronous support.
Corporate Services
Including the Team Catalyst Workshop, Wellbeing Resource Hub content packages, and the Wellbeing Strategist Retainer, as detailed in custom proposals.
Talks & Event Collaboration
Keynote talks, workshop facilitation, panel moderation, and event co-design as agreed upon.
Note: My services provide guidance and education. They are not medical, psychological, or therapeutic advice, nor a substitute for professional healthcare.
Booked directly via the Website through Calendly. Payment is required at the time of booking to confirm the appointment. The contract is formed upon successful booking and payment confirmation.
Interested clients must first schedule a complimentary Discovery Call via the Website. Following the call, if mutual fit is determined, a formal agreement outlining the scope, duration, and payment terms will be sent for signature. The contract is formed upon signing the agreement.
Interested parties should book a consultation call or submit an inquiry via the Website. A custom proposal and agreement will be provided based on the discussed scope. The contract is formed upon signing the agreement or written confirmation of the proposal.
Services are generally provided in English, unless otherwise agreed in writing.
Full payment (€180 Founder's Rate, or current price as listed) is due at the time of booking via Stripe or PayPal, as integrated with Calendly.
Payment options (Pay in Full or Payment Plan) will be detailed in the formal agreement. Payment plans require the first installment prior to the program start date. Payments are typically made via Stripe invoice or direct bank transfer.
Payment terms (e.g., deposit upon booking, balance due upon completion or milestones) will be specified in the custom proposal and agreement. Payments are typically made via bank transfer or invoice.
All prices listed or quoted exclude VAT unless otherwise explicitly stated. As an Einzelunternehmen subject to Kleinunternehmerregelung (small business regulation), VAT may not be applicable initially, but this is subject to change based on revenue thresholds.
Rescheduling: You may reschedule your session once with at least 48 hours' notice prior to the scheduled time, subject to availability.
Cancellation by Client: Cancellations made more than 48 hours before the session receive a full refund minus a €25 administrative fee. Cancellations made less than 48 hours before the session, or no-shows, are non-refundable.
Cancellation and refund terms will be detailed in the specific signed agreement. Generally, due to the nature of the program and reserved capacity, refunds are not provided after the program start date. Early termination conditions will be outlined in the agreement.
Cancellation terms (e.g., regarding deposits, timeframe for refunds) will be specified in the custom proposal and agreement.
I reserve the right to cancel or reschedule sessions or programs due to unforeseen circumstances (e.g., illness). In such cases, a full refund for the cancelled portion or rescheduling options will be offered.
Neither party shall be liable for failure to perform due to unforeseen circumstances beyond their reasonable control (e.g., natural disasters, pandemics). Such situations will be handled on a case-by-case basis with good faith negotiation.
All original materials, concepts, frameworks (including "The Alignment Circle"), exercises, videos, and content provided by Petra Capin as part of the services ("Provider Materials") remain the intellectual property of Petra Capin.
Clients are granted a limited, non-transferable license to use Provider Materials for their personal, non-commercial use only. Recording of sessions is not permitted without prior written consent.
Any materials or pre-existing intellectual property provided by the Client ("Client Materials") remain the property of the Client.
All information shared by the Client during sessions or correspondence will be treated as strictly confidential by the Provider, except where disclosure is required by law.
For corporate services, specific confidentiality terms may be included in the project agreement.
Testimonials or case studies will only be used with the Client's explicit written permission (anonymized where requested).
I am committed to providing high-quality guidance. However, I cannot guarantee specific results, as client success depends heavily on their own commitment and effort. My services offer tools and perspectives; the client is responsible for implementation and outcomes. Services are educational and are not a substitute for professional medical, financial, legal, or psychological advice.
In the event of any disagreement, both parties agree to first attempt to resolve the issue amicably through good faith negotiation.
These Terms of Service and all services provided are governed by Austrian law.
The exclusive place of jurisdiction for any disputes arising from or related to these terms or the services provided shall be Vienna, Austria.